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PSE SOLUTIONS GMBH

Privacy policy

Summary and content

More detailed information can be found below

Scope and consent

PSE Solutions GmbH is the operator of this website (hereinafter the "Website") and the data controller. This privacy policy describes the collection, use, disclosure, storage and protection of your personal data. It applies to this Website and to any applications, services or tools (collectively, "Services") in which this Privacy Policy is referenced, regardless of how you access or use the Services, including access via mobile devices. By using our Services and/or creating an account, you accept the terms of this Privacy Policy and you consent to the collection, use, disclosure, storage and protection of your personal information as described in this Privacy Policy.

Our privacy policy

This website is part of PSE Solutions GmbH. PSE Solutions GmbH has company-wide guidelines for the protection of your personal data, which are referred to as data protection guidelines. With these, we commit ourselves to protect your personal data and to comply with our data protection obligations, regardless of where in our company your personal data is collected, processed or stored.

Data Collection

We collect, process and store personal data from you and the devices (including mobile devices) you use when you create an account with us, use our services (e.g., our software solutions), submit information to us through a web form, subscribe to our newsletter, add or update information to your account, or otherwise contact us. Furthermore, we use plug-ins to be able to process payment transactions.

Use and storage

We use the personal information we collect for the following purposes: to provide and improve our Services, to deliver orders to you, to contact you, and to provide customer service benefits. We retain personal information from active accounts for as long as it is necessary and essential to the provision of our Services. In addition, we may retain personal information about closed accounts if required to do so by applicable law, for fraud prevention, claims enforcement, troubleshooting, investigative support, or to take other actions permitted or required by applicable law

Choices

You can choose how we may use your personal information to contact you and send you marketing communications (newsletters).

Disclosure of information

Where appropriate, we may share your personal information with third parties. Such disclosure may be necessary to provide you with access to our Services, to comply with legal obligations, to enforce our Terms and Conditions, to enable our marketing and promotional activities, or to prevent, detect, contain and investigate fraudulent or unlawful activities. We do not share your personal information with third parties for their marketing and promotional purposes without your explicit consent.

Security

We protect your data with technical and organizational security measures to minimize risks associated with its loss, misuse, unauthorized access, disclosure and alteration. To this end, we use, for example, firewalls and data encryption, physical access restrictions for our data centers and authorization controls for data access.

Information, correction and deletion

Our goal is to ensure that the personal data we collect is accurate and up-to-date. We offer you the opportunity to access and update your data. You also have a legal right to information and deletion with regard to your personal data.

Questions or complaints

If you have any questions or complaints about this Privacy Policy or our handling of data, or if you would like to submit a request for information or deletion, please contact us by email at gdpr@pse-solutions.ch or get in touch with us using the contact form on our website. You can also contact us in writing at: PSE Solutions GmbH, Friedauweg 2, 6023 Rothenburg, Switzerland.

The company data protection officer of PSE Solutions GmbH can be reached at the above address or at (gdpr@pse-solutions.ch).

More detailed information

Scope and consent

This Privacy Policy describes the collection, use, disclosure, storage and protection of your personal information. It applies to this website and to any applications, services or tools (collectively, "Services") in which this Privacy Policy is referenced, regardless of how you access or use the Services, including access via mobile devices.

By using our Services and/or creating an account, you accept the terms of this Privacy Policy and you consent to the collection, use, disclosure, storage and protection of your personal information as described in this Privacy Policy. If you do not provide us with the information we require, we may not be able to provide you with all of our Services.

PSE Solutions GmbH, Friedauweg 2 in 6023 Rothenburg is the data controller and is responsible for the collection, use, disclosure, storage and protection of your personal data in accordance with our privacy policy and applicable law.

Personal data

"Personal data" means information that can be attributed to a specific person or used to identify that person, whether that attribution or identification is made directly on the basis of that data or on the basis of that data and other additional information to which PSE Solutions GmbH has or is likely to have access. We do not consider data that has been anonymized or aggregated so that it can no longer be used in combination with other information or in any other way to identify a specific person to be personal data.

Changes to this Privacy Policy

In the event of changes to this Privacy Policy, we will post the amended Privacy Policy and the effective date of the amended Privacy Policy on this Website. We therefore recommend that you review the Privacy Policy at regular intervals. We will only make changes that affect consent you have given us by obtaining your consent again.

Our privacy policy

This website is part of the PSE Solutions GmbH. PSE Solutions GmbH provides various services, including software, to its customers. Our privacy policy, which is set forth in our Privacy Policy and supplemented by our Data Protection Guidelines, applies to our entire business.

Data Collection

We collect, process and store personal data from you and the devices (including mobile devices) you use when you create an account with us, use our services, provide us with information through a web form, subscribe to our newsletter, add or update information to your account, order from us as a guest or otherwise contact us. Furthermore, we use plug-ins to be able to process payment transactions.

Personal information you provide to us when you use our Services or create an account with us may include the following:

- Data that personally identifies you, such as your name, addresses, telephone numbers, email addresses or user ID (if applicable) that you provide when you create your account with us.

- When placing orders, data you provide during a transaction, and other transaction-related content you generate.

- Other content that you generate or that relates to your account, such as payment information (e.g., credit card or bank account numbers).

- In certain cases, you provide age and gender when using our Services.

- Data you provide through a web form, by updating or adding data to your account, or when we communicate with you for other reasons.

- Record telephone conversations, provided that your consent to record has been obtained in accordance with applicable law.

- Data that we are required or authorized to collect and process under applicable national law and that we need for your authentication, identification or to verify the data we collect.

Personal information that we automatically collect when you use our Services or create an account with us may include the following:

- Collected data from the devices you use when you interact with us, e.g. device ID or unique user ID, device type, ID, user operating system.

- Geolocation data, including location data from your mobile device. Please note that most mobile devices allow you to control the use of location data through an application in the mobile device's settings menu.

- Computer and connection information, such as statistical information about your page views, date and time of access, traffic information to and from websites, referral URL, advertising information, your IP address, your browser history, and your web log information.

Personal data and non-personal usage data that we collect using cookies, web beacons and similar technologies may include the following:

- Data about the pages you view, the links you click, and other actions you take as part of our services and in our promotional or email content.

- Cookies are used on the websites and mobile applications. A cookie is a short text file that is stored on your device and is used to analyze the use of a website or mobile application and to store settings between visits to a website or mobile application. Cookies do not contain any personal data. Most browsers are set to accept cookies automatically. However, you are free to set your browser to generally reject cookies by selecting "do not accept cookies" in your browser setting. In this case, however, you may not be able to use all functions of the website and our services to their full extent.

- To analyze the use of the websites and mobile applications, we also use various analytics tools (hereinafter "tool providers") that use cookies, including Matomo, a web analytics service provided by InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand (for more information about Matomo Analytics and how to disable the service, please visit: https://matomo.org/privacy-policy/). Furthermore, we use the analysis functions of HockeyApp (for more information, please visit: https://privacy.microsoft.com/en-us/PrivacyStatement). The information generated by the cookies about your use of this website or mobile applications is transmitted to a server of the relevant tool provider and stored there. This server may be located outside of Switzerland (in the case of Matomo Analytics in New Zealand, in the case of HockeyApp in the USA). The tool providers use this information to evaluate the use of the websites or mobile applications, for example, to generate reports on website activity for us and to provide other services related to website and internet use. If necessary, this information will be passed on to third parties if this is required by law or if third parties process this data on behalf of the tool providers. We assume no responsibility or liability for any data processing by external tool providers.

- We may use technologies that qualify as automated decision making or profiling. We will not make automated decisions about you that would materially affect you unless such a decision is required under a contract entered into with you, you have given your consent, or we are required by law to use such technologies.

Personal data from other sources may include the following:

- Information we collect from third parties, such as demographic data that is publicly available, additional contact information, credit check data, and information from credit reporting agencies, to the extent permitted by applicable national law.

- Information from social networks that we use to enable you to create an account, share information, or connect your account to the relevant social network. These social networks may automatically grant us access to certain personal data they store about you (e.g., content you have viewed, content you have liked, and information about the advertisements you have been shown or clicked on, etc.). If you give us access to a video content website, you consent to us sharing video viewing by you with that social network or obtaining video viewing information by you from that social network for at least two (2) years or until you revoke your consent. You control what personal information we can access through the privacy settings on that social network's website and through the permissions you give us when granting access. By granting us access to the information stored on the website of the respective social network, you agree that we may collect, use and store it in accordance with this privacy policy.

- Information that other users may provide about you. Our policies require that the user providing information must inform the person whose information is being provided of our collection, use, disclosure and retention policies before the information is provided and must obtain that person's express prior consent.

Use and storage

We use the personal data we collect for the following purposes:

- to fulfill and process our legal or contractual obligations

- to provide and improve our services

- to contact you and provide you with customer service benefits

- to detect, prevent, and investigate fraudulent or illegal activity

- and, where you have expressly consented to this, to send marketing communications

We retain Personal Data from active accounts for as long as it is necessary and essential to the provision of our Services. In addition, we may retain personal information about closed accounts as required by applicable law, to prevent fraud, to enforce claims, to resolve problems, to assist in investigations, or to take other actions permitted or required by applicable law.

We use personal data for the purpose of providing, improving and personalizing our services, for example:

- To fulfill the contract concluded with you, to grant access to and use of our services, in particular to publish advertisements and other user content

- To display website content that includes services and articles that you may like

- To access your history, internal messages (if applicable) and other features offered by us

- To customize, measure and improve our services

- To provide other services that you have requested

- We may use geolocation data to provide you with location-based services (such as advertisements, search results, and other personalized content)

We use personal information for the purpose of contacting you regarding your account and providing customer service, for example:

- To contact you regarding your account, to resolve problems with your account, and to enforce claims arising from the purchase of merchandise

- To enforce applicable law or agreements we have with you

- For these purposes, we may contact you by email, phone, text message or mail

We use personal data for the purpose of personalizing our advertisements and marketing communications, for example:

- To personalize, evaluate and improve our advertisements.

- Where you have given your consent to do so (or as permitted by law), we will use the contact details you provide to contact you by email, text message, telephone or post, to offer you discounts and special promotions and to inform you about our services

- To provide you with targeted marketing promotions, service updates, and promotional offers

We use personal information for the purposes of preventing, detecting, mitigating, and investigating fraudulent and/or unlawful activities, such as:

- To prevent, detect, mitigate, and investigate fraud, security breaches, and potentially prohibited or unlawful activities

- To enforce our privacy policy and other guidelines and policies

Retention of Personal Data:

We retain personal data from active accounts for as long as it is necessary for our operations or other necessary purposes. We may retain personal data on closed accounts as necessary to comply with national law, prevent fraud, enforce our claims, troubleshoot problems, assist in investigations, and take other actions permitted or required by applicable national law. When it is no longer necessary for us to retain your personal information, we will destroy it in a secure manner.

Choices

You can choose how we may use your personal information to contact you and send you marketing communications.

Marketing message settings

If you do not wish to receive marketing communications or contact from us for marketing purposes, you may opt out of receiving them by clicking the link in the email you receive or by using the communications settings options in your account.

Advertisements

If you do not want to receive personalized advertisements, you can object or withdraw your consent through the programs described in our statement on cookies, web beacons and similar technologies. As a result, you will no longer receive personalized advertisements in the future, but personal data may still be collected, as described in this Privacy Policy.

For more information about the display of personalized advertisements on our and third-party websites and how you can deactivate them, please see our statement on cookies, web beacons and similar technologies.

Passing on of information

If necessary, we pass on your personal data to partner companies of PSE Solutions GmbH or to third parties. Your personal data may be passed on to third parties who process it on our behalf as vicarious agents or for the provision of certain services, whereby data may also be transferred abroad. It is ensured that the transferred personal data is sufficiently protected.

Such data sharing may be necessary to provide you with access to our Services, to comply with legal obligations, to enforce our Terms and Conditions, to enable our marketing and promotional activities, or to prevent, detect, contain and investigate fraudulent or unlawful activities. We limit the amount of personal information we share to what is directly relevant and necessary to achieve the stated purpose.

We do not share your personal information with third parties for their marketing and promotional purposes without your explicit consent.

We may share your personal data with the following third parties:

To partner companies of PSE Solutions GmbH, who may use it for the following purposes:

- To provide common content and services (such as new registrations, transactions, and customer service).

- To detect and prevent potentially fraudulent and unlawful activity and data security breaches

- To provide personalized advertisements, improve their products, websites, applications, services, tools and marketing communications. However, PSE Solutions partner companies will not send you marketing communications unless you have consented to receive them.

To external service providers and financial institution partners who may use it for the following purposes:

- To help us provide our services, payment processing services and personalized advertising

- To enable delivery of purchased items and other communications related to delivery

- To assist us in preventing, detecting, mitigating and investigating potentially illegal activities, violations of our Terms and Conditions, fraud and/or security breaches, in connection with bill collection, affiliate and reward programs and other business transactions

To the extent that we also transfer personal data to third-party providers, we do so solely on the basis of a contract that restricts the third-party provider's use of the personal data and obligates the third-party provider to implement security measures with respect to such data. In particular, the third-party providers are not permitted to sell, rent or in any other way transfer your personal data to third parties. In the case of transfers to partner companies of our company, such restrictions result from our common binding company rules.

To law enforcement authorities, to third parties in the context of legal proceedings, and to legally authorized third parties:

- To comply with our legal obligations, to defend legal claims, or to protect the rights, property or safety of third parties

- To law enforcement authorities, government agencies or authorized third parties based on a request for information in connection with an investigation or suspicion of a criminal offense, unlawful act or other act from which legal liability may arise for us, you or another user

- To rights holders who have entered into a confidentiality agreement with us, in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity, as we, in our sole discretion, deem necessary or appropriate

- To credit reporting agencies, to the extent permitted by applicable national law

- To third parties involved in legal proceedings, provided they present us with a legal order, court order or equivalent legal disposition, or if we believe in good faith that disclosure of the data is necessary to avert imminent danger to life or limb or financial loss, or to report a suspected unlawful act

Change of ownership

In the event of a merger with or acquisition by another company, we may share information with that company in accordance with our privacy policy. If such an event were to occur, we will require the new combined company to comply with this Privacy Policy with respect to your personal information. If your personal information is collected, used, disclosed or stored for any purposes not stated in this Privacy Policy, you will be notified in advance of the processing of your personal information for those new purposes.

Security

We protect your data with technical and organizational security measures to minimize risks associated with its loss, misuse, unauthorized access, unauthorized disclosure and alteration. To this end, we use, for example, firewalls and data encryption, physical access restrictions for our data centers and authorization controls for data access. If you suspect that your account has been misused, please contact us immediately and follow the instructions in the Contact Information section below.

Although we use all reasonable means to prevent disclosure of data due to errors in data transmission and/or unauthorized access by third parties, we cannot accept liability for such adverse events.

Information, correction and deletion

Our goal is to ensure that the personal data we collect is accurate and up-to-date. We provide you with the ability to access and update your information.

You can access, review and change your personal information by logging into your account. Please update your personal information immediately if it changes or is incorrect.

Once you have posted something on the Site, you may not be able to change or remove it. If you send us a deletion request, we will close your account and remove your personal information from public areas as soon as reasonably practicable based on your account activity and in accordance with applicable law.

Your statutory right to information, correction or deletion of your personal data remains unaffected. The Data Protection Act grants you the right to know free of charge whether and what personal data we store about you. In particular, you can request information about the processing purposes, the categories of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, and the origin of your data if it has not been collected by us. You have the right to object to the processing of your personal data by us. You may also request us to delete your personal data or restrict its use. In addition, you also have the right to have incorrect data corrected and deleted.

Requests for information and deletion should be sent to gdpr@pse-solutions.ch or you can contact us via the contact form on our website. You may also contact us in writing at: PSE Solutions GmbH, Friedauweg 2, 6023 Rothenburg, Switzerland.

The company data protection officer of PSE Solutions GmbH can be reached at the above address or at (gdpr@pse-solutions.ch).

If you have a legal right to access, correct or delete your personal data, we may, under certain circumstances and in accordance with applicable law, refuse to provide such access or to correct or delete your personal data. However, in such cases, we will provide you with our reasons for doing so.

If you withdraw your consent to the use or disclosure of your personal data for the purposes stated in this Privacy Policy, we may no longer be able to provide you with access to all of our Services or to provide customer service.

Important Information

This section contains some additional important information related to your use of our Services that we need to address:

Unsolicited and threatening emails

We do not tolerate abuse of our services. You are not permitted to add other users to your email distribution lists, call them for commercial purposes, or send SMS messages to them for commercial purposes, even if the user has made a purchase from you, unless the user has given express consent to do so. Sending unsolicited or threatening email or SMS messages is a violation of our Terms and Conditions.

Please report such spam or fraudulent emails to Customer Service.

Messaging Tools

You may not use our messaging tools to send spam or other content that violates our Terms of Use. We automatically scan and may manually filter messages sent through these tools to check for spam, viruses, phishing attacks, and other malicious activity, illegal or prohibited content, and block the message in its entirety or the prohibited content, if applicable. However, we do not permanently store the messages sent via these tools.

Third Party Privacy Policy

This Privacy Policy applies only to the use and disclosure of personal information that we collect from you. If you share your information with a third party or if you are redirected to a third party's website, that third party's privacy policy will apply. We cannot guarantee the confidentiality or security of your information after you have shared it with a third party. Therefore, we recommend that you carefully review the privacy statements as well as the data security policies of your trading partners before conducting a transaction and sharing your information, even if that third party is a buyer or seller on our websites.

Questions or complaints

If you have any questions or complaints about this Privacy Policy or our handling of data, or if you would like to submit a request for information or deletion, please contact us by email at gdpr@pse-solutions.ch or get in touch with us using the contact form on our website. You can also contact us in writing at: PSE Solutions GmbH, Friedauweg 2 in 6023 Rothenburg, Switzerland.

The company data protection officer of PSE Solutions GmbH can be reached at the above address or at (gdpr@pse-solutions.ch).

Copyright PSE Solutions Gmbh 2023. All Rights Reserved.

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